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DirectionsFAQ End of Lease Options
Toyota Financial Services (TFS) is providing several options to assist lessees at or near the end of their lease. The following FAQs have been developed to support our lessees.
TFS lessees: call (800) 874-8822
FAQ End of Lease/Vehicle Return Scenarios
1. Dealer is Closed or Cannot Accept Returns a. Recommend lessee waits for dealer to re-open to return vehicle: i. Refer lessee to contact TFS to discuss options best for that lessee's situation. We will allow 10-day grace period after maturity date, or offer a payment deferral, or Lease Maturity Extension based on maturity date timing ii. If lessee inquires, TFS will recommend keeping the insurance and registration on vehicle current - lessee should contact their local DMV and insurance company for additional financial considerations b. Lessee does not want to keep the vehicle any additional time and wants TFS to secure the vehicle: i. Refer lessee to contact TFS to determine if an agent can pick up vehicle (will be based on applicable government mandates 2. Lessee is Quarantined and Cannot Return their Lease i. Refer lessee to contact TFS to obtain 10-day grace period after maturity date, deferral, or Lease Maturity Extension based on maturity date timing ii. If lessee inquires, TFS will recommend keeping the insurance and registration on vehicle current – lessee should contact their local DMV and insurance company for additional financial considerations b. Lessee does not want to keep the vehicle any additional time and wants TFS to secure the vehicle: i. Refer lessee to contact TFS to determine if an agent can pick up vehicle (will be based on applicable government mandates) 3. Maturity Date has passed, and Lessee is unsure when vehicle can be returned a. Recommend lessee contact TFS to discuss deferral or Lease Maturity Extension options based on maturity date timing. TFS (800) 874-8822 4. Lessee is within 30 days to Maturity, Cannot Return Lease, and is Financially Impacted a. TFS does have options for lessees in this situation. Recommend lessee contact TFS to obtain 10-day grace period after maturity date, deferral, or Lease Maturity Extension based on maturity date timing i. Payment Deferrals in this situation will be manually processed ii. Maturity date will not be systemically updated on downstream applications (i.e. Dealer Daily/Lessee Lookup Service, STRATUS, Dealer IVR) iii. Account will appear as if it is past due on billing statements and our website TFS will verbally communicate amended return expectation and provide information in writing 5. Lessee is on an active Lease Maturity Extension but is financially impacted a. TFS does have options for lessees in this situation. Recommend lessee contact TFS to obtain 10-day grace period after maturity date, deferral, or Lease Maturity Extension based on maturity date timing i. Payment Deferrals in this situation will be manually processed ii. Maturity date will not be systemically updated on downstream applications (i.e. Dealer Daily/Lessee Lookup Service, STRATUS, Dealer IVR) iii. Account will appear as if it is past due on billing statements and our website TFS will verbally communicate amended return expectation and provide information in writing 6. Lessee has a Lease Loyalty Certificate that expires 3/31/20. Will there be an extension? TFS/TMNA will provide an extension to the Q1 offer for these lessees and CEP will be documented with these details by 4/1/20 for TFS Team Members to access. Contact dealer to confirm extension of loyalty benefit. 7. Lessee intends to purchase their leased vehicle through Dealer with TFS financing, but cannot (i.e. #1 or #2) Refer lessee to contact TFS to obtain 10-day grace period after maturity date, deferral, or Lease Maturity Extension based on maturity date timing to complete purchase process 8. Is TFS proactively communicating various lease end and payment relief options to lessees? We have sent general messages about the COVID-19 pandemic via email and text, as well as update our websites and upcoming billing statements inviting customers to contact us with concerns, however, there has not been a communications campaign targeting lessees at the end of their leases. 9. My Dealership is still operating and accepting lease returns Business as Usual - Contact dealer and set an appointment between 9 A.M to 7 P.M. Call 424-400-5994